Deha StudiosSupport
How can we help?
Answers for all three products, and a real person if you need one.
NGNP
Programmes, the Apple Watch app, the exercise library and progress tracking.
Stop & Heal
Journeys, relapses, the Path of Light, Lantern and notification timing.
Bregvorn
Connecting platforms, unified chat, voice commands and moderation.
Account & billing
Subscriptions, refunds, restoring purchases and closing an account.
Privacy & data
What is stored, where it lives, and how to export or delete it.
Something is broken
Check current service status, then send us the details.
Most asked
How do I restore a purchase on a new phone?
Open the app, go to the subscription screen and tap Restore. Purchases are tied to your Apple or Google account, so signing in with the same one brings everything back — including a Stop & Heal tree that has already grown.
Can I move my data between devices?
NGNP syncs through your own iCloud. Stop & Heal keeps recovery data on the device with an iCloud backup, so restoring a backup on a new phone restores your journey. Bregvorn is a browser tab — sign in anywhere.
How do I cancel a subscription?
Subscriptions are managed by Apple or Google, not by us. Go to your App Store or Google Play account settings, find the subscription and cancel there. Access continues until the end of the paid period.
I want my account and data deleted.
Email [email protected] from the address on the account. We confirm, then delete everything attached to it within thirty days and write back when it is done.
Bregvorn will not connect to a platform.
Nine times out of ten the access token was revoked on the platform side. Disconnect the platform in Bregvorn, reconnect, and approve the permissions again. If it still fails, check the status page before writing in.
Still stuck?
Write to us with your device, the app version and what you were doing. It is a small studio — the reply comes from someone who worked on the thing.